TERMS AND CONDITIONS

​By engaging Bug Doctor, you confirm that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before proceeding with our services.

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Services provided

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Bug Doctor will provide pest control services as specified in the quote or written confirmation.

The scope of services, including target pests, treatment methods, and any ongoing maintenance or follow-up services, will be detailed in the quote or written confirmation.

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Client obligations

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The Client is responsible for providing accurate information regarding the pest problem, property access, and any relevant safety or health concerns.

The Client must ensure that the premises are accessible to Bug Doctor during scheduled service appointments.

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Payment

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Payment is strictly due within 31 days of the invoice date.

 

Overdue accounts will incur a $15 administration fee for each month the invoice remains unpaid to cover the internal costs of recovering overdue payments.

 

Interest on overdue invoices will be charged at the applicable annual rate determined using the Ministry of Justice civil debt interest calculator, calculated daily from the due date until payment is received in full.

 

If an invoice remains unpaid for 3 months, Bug Doctor may refer the debt to EC Credit Control or file a claim with the Disputes Tribunal. Where recoverable by law, the customer will be responsible for Bug Doctor's actual debt recovery costs, including debt collection agency commission fees, Disputes Tribunal filing fees, and reasonable legal costs.

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Cancellation and rescheduling

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The Client may cancel or reschedule appointments by providing at least three working days notice to Bug Doctor.

If an appointment is cancelled without being rescheduled, and less than three working days notice is provided, a cancellation fee of 15% of the quoted cost will be charged to the Client.

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Bait Station Removal and servicing

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An additional charge will apply for the final visit to remove bait stations.

This fee includes:

 

• Travel to the site

 

• Inspection and assessment

 

• Removal of all bait stations

 

• Safe disposal of bait (if required)

 

• Sanitising of the stations

 

• Final recommendations for ongoing pest management

 

The total cost of this service will vary depending on the number of stations on site and the time required for their removal and servicing.

Liability

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Bug Doctor will take all reasonable precautions to minimise risks associated with pest control services.

The Client acknowledges that pest control may involve the use of chemicals and accepts any associated risks and responsibilities, including the requirement for temporary evacuation if necessary.

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Agreement confirmation

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By engaging Bug Doctor, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before proceeding with our services.

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Specific pest service frequencies

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Bait stations installed on your property are on loan and remain the property of Bug Doctor. Regular checks are essential to ensure that the stations remain effective and to prevent pests from breeding between visits. For this reason, the below service frequencies are required: 

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• Rodents: Service required every 4-12 weeks.

• Wasps: Service required every 4-8 weeks.

• Rabbits and Possums: Service required every 4-8 weeks.